I recently had a very good experience buying carpet, after a not so good experience. My wife and I went to a local Lowe's and inquired about recarpeting our great room. We were charged a fee for the individual to come out and measure the room we wanted recarpeted, and were told that money would go towards the installation fee. It too about a week for the person to come and measure our rooms and about another couple of days for a qoute to be given to us. When we recieved the quote we were shocked at the price. that plus, we were told that we would need to have new pad if we wanted the process to be comvered under a warranty. In the store they had three prices shown on all carpets. one price was just for the carpet, one was the carpet and regular pad, and one ws the carpet and premium pad, all being shown in sq footage. After we recieved this price, we contacted a local carpet and hardwood dealer and asked that individual for a price for our great room.
The dealer was Kevin Middleton and he owns Country Flooring Direct in Fairview TN. He chooses Fairview because of lower operating cost that he can pass on to his clients. He told us to come by his showroom or tell him what we were looking for and he would come to our home with samples, and we choose to go by his showroom. When we arrived, Kevin was very professional and showed us hardwoods and carpeting as my wife shoed an interest in his wood flooring after seeing samples he had on display. We evetually went with carpeting and he came to our house to measure the area we wanted carpeted that same day as well as order our carpet. He then told us the day it would be installed and the time his installer would arrive. On the exact date and time he said our carpet would be delivered and installed, his installer arrived with our new carpet.
The installer was clean and very professional and did an excellent job. Kevin told us that when he had carpet installed, he usually reccomended a new pad and that was included in the price of the carpeting, unlike some folks that charged more for a new pad and even more for a premium pad. The kicker to the whole process was that we paid a whole lot less than what we were told it would cost by Lowe's to carpet our great room. our new carpet looks fantastic and my wife and I would recommend Country Flooring Direct to any one who is looking to replace existing carpeting, replace carpeting with wood, or is building and needs new installation. Honesty and dependability at a great price is but a call away to 799-9979.
Rick
I had to rewrite that letter because my computer ate the original but I have it hanging up in my office. I am very grateful for and proud of that letter.
Walter my installer stretching in the room. He is using a power stretcher with poles, the only way the manufacturer will warranty the product is if it is installed this way.
Walter and I cleaning up the jobsite.
No comments:
Post a Comment